Privacy policy

This privacy policy explains how Cloud Quilting uses the personal data we collect from you when you use this website. We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

What data do we collect?

When you visit our website, we'll automatically collect certain information about the device you are using to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated, identifier.

As you browse our website we'll continue to collect information about the website pages that you look at during your visit, how long you visit them, and what links you click on each page. We may also record what keywords you used to locate our website and what third-party website referred you to our website.

This information is referred to as Device Information. It's not personally identifiable to you (for example, we don't collect or associate your name or address with this Device Information) and it's not stored on our systems for any longer than we need to store it in order to allow you to use our website for the purposes in which it is intended.

We collect Device Information from you using Cookies. 

When you use our website to make a purchase of one of the goods or services that we offer for sale, or when you register for an account on our website (without making a purchase) you may be asked to provide certain personal information about you (your name, your address, your contact information (like your telephone number or email address), your date of birth).

When you make a purchase on our website you will also be asked to enter your credit or debit card details via a 'payment gateway' website which asks for your card details, or you might be asked to enter these directly onto our website.

We call this data Personal Information.

How do we collect your data?

You directly provide Cloud Quilting with most of the data we collect when you make a purchase, register online or use our website via your browsers cookies.

How will we use your data?

Your personal information is used when you make a purchase or register for an account.

We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We'll only share your information with third parties in so far as they assist us with using your information. The third parties we use are Stripe / Paypal (to process your payment). Privacy policies for these third parties can be found via the following links: 

Stripe privacy policy

Paypal privacy policy

We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.

How do we store your data?

We store your personal data on password-protected systems and never share this information with third parties except when required during the order fulfillment process. When you make a payment online, we do not store your card details or other information. Transactions are handled independently by our payment providers.

Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.

Where you wish, you can always delete a stored card within your customer account.


Will not use your data to contact you about our products. 

What are your data protection rights?

You have rights regarding your data. These are explained in detail at via the following links: Right to access, Right to rectification and erasure, right to restrict processing, right to object to processing, right to data portability. We have one month to respond to you if you make a request. If you would like to exercise any of these rights, please contact us by email with the subject line 'GDPR request': 

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collection information from you automatically through cookies or similar technology. For further information, visit

How do we use cookies?

Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Cookies we place on your computer are:

- Not identifiable to you as a living person, and
- Only placed in order to fulfil the inherent functions of an ecommerce website

What types of cookies do we use?

We only use the cookies required to provide the service of an ecommerce website.

How to manage cookies?

You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites

Our privacy policy applies only to our website.

Changes to our privacy policy

This privacy policy will be renewed annually and updates listed on this page. The last update was on 28 August 2022.

How to contact us

Email: using subject heading ‘GDPR query’

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Cloud Quilting has not addressed your concern in a  satisfactory manner, you may contact the Information Commissioner's Office. Website: Tel: 0303 123 1113.