Privacy policy

This privacy notice provides information on how Claire Sowton, trading as Cloud Quilting (“Cloud Quilting”, “us” or “we”) collects and processes your personal data.

If you have any questions about how we handle your personal information, please contact us using the details in the “How to contact us” section below. 

Types of personal information we collect

We may collect, use, store and transfer certain personal information about you including your name, your address, your telephone number or email address, your date of birth and information used in order to process your payment for goods or services. 

We call this data personal information.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How do we collect your data?

We collect your personal information when you make a purchase, register online, browse our website, request marketing to be sent to you, give us feedback or contact us.

When you make a purchase on our website you will also be asked to enter your credit or debit card details via a ‘payment gateway’ website which asks for your card details, or you might be asked to enter these directly onto our website.

How will we use your data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

    Where we need to perform the contract we have entered into or are about to enter with you

    Where it is necessary for your legitimate interests

    Where we need to comply with a legal obligation

We will get your consent before sending third party direct marketing communications to you via email.

We will share personal information and device information with third parties in their capacity as a data processor on our behalf. We'll only share your information with third parties in so far as they assist us with using your information. The third parties we use include Paypal (to process payments). Privacy policies for these third parties can be found via the following links: 

Paypal privacy policy

We may also share your personal information and device information in order to comply with applicable laws and regulations or to respond to any lawful request for information we receive, or to otherwise protect our rights.

How do we store your data?

We store your personal data on password-protected systems and never share this information with third parties except when required during the order fulfilment process. When you make a payment online, we do not store your card details or other information. Transactions are handled independently by our payment providers.

Your full credit or debit card details are never stored on any databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date, where you do store this information the full card information is never stored on any databases we hold. Instead we send the full information to our payment processor, who then send back a secure 'token' which we then use to place future purchases. To help you identify stored cards, we may store the last 4 digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.

Where you wish, you can always delete a stored card within your customer account.


If you have signed up to receive marketing updates, we will contact you by email to make you aware of pattern release dates and news on the development of Cloud Quilting. We will only use information about you because you have subscribed to the mailing list directly or have given your consent to receive marketing communications from us. 

We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. MailerLite’s Privacy Policy is available via the following link:

MailerLite Privacy Policy 

You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter.

What are your data protection rights?

You have rights regarding your data including the right to access your data, right to rectification and erasure, right to restrict processing, right to object to processing, right to data portability. We have one month to respond to you if you make a request. If you would like to exercise any of these rights, please contact us by email with the subject line 'GDPR request': 

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collection information from you automatically through cookies or similar technology. For further information, visit 

How do we use cookies?

Certain cookies are placed on our website in order to make it work. For example, when you add items to the shopping basket/cart we need to store this information on a cookie. Cookies we place on your computer are:

- Not identifiable to you as a living person, and

- Only placed in order to fulfil the inherent functions of an ecommerce website

How to manage cookies?

You can set your browser not to accept cookies, and the website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result of your decision to disable some necessary cookies. 

Privacy policies of other websites

Our privacy policy applies only to our website.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Changes to our privacy policy

We will update this privacy policy from time to time and any updates will appear on this page. This policy was last updated in July 2023. 

How to contact us

Email: using subject heading ‘GDPR query’.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Cloud Quilting has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office. Website:  Tel: 0303 123 1113.